Client Services Officer (Casual Reception)

About the role

Centrecare, a not-for-profit organisation delivering counselling, support, accommodation, mediation and training services across the Perth metropolitan, Goldfields and South West regions, is hiring a Client Services Officer. This is a casual position working across its six Perth metro locations, based at the front desk as the first point of contact for clients. It covers employees' personal and annual leave.

Key responsibilities

• Be the first point of contact for clients arriving at the branch
• Manage incoming phone calls and multiple calendars for appointment bookings
• Handle general enquiries and administration duties, including referring clients to other branches or agencies
• Provide secretarial support where possible, with sound judgement, initiative, confidentiality and sensitivity
• Work in a busy, fast-paced environment, handling several queries at once in a compassionate and professional way

Required profile

• Minimum Cert III in Business Administration, Community Services or similar
• At least 12 months' experience in a busy administration or client services environment
• Availability Monday to Friday 9am-5pm, including an occasional evening shift 12pm-8pm and blocks of shifts such as 2-3 weeks leave cover
• Current National Police Certificate (valid for 12 months) and a WA driver's licence with access to a reliable vehicle

Required skills

• Strong knowledge of Microsoft programs and willingness to learn internal booking and records systems
• Excellent written and verbal communication, able to adapt to different branch locations

What we offer

• Casual loading of 25%
• Discounted corporate health cover provided by Bupa and Medibank Private
• Professional development and training, insurance cover to and from work, and an Employee Assistance Program
• Cultural support for Aboriginal staff through Cultural Leads

To apply, candidates must submit their resume and state their availability in the cover letter through the online application process; the position closes on 2 December 2026.