Client Services Associate – Employee Health & Benefits

About the role

Marsh is looking for Client Service Associates to join its Employee Health & Benefits team in the Sydney office, supporting the Group Life and Private Health broking business. The role covers administrative support such as claims, underwriting, reviews, client and member queries and member management. It is a hybrid position with at least three days a week in the office.

Key responsibilities

• Support colleagues and clients with accurate, timely responses to transaction queries across the insurance life cycle.
• Maintain accurate client and member records and certificates of currency.
• Conduct peer reviews and take part in annual audit checks.
• Document business rules and processes for team use.
• Support client and member reporting and end-of-month reconciliations.
• Handle email and telephone enquiries professionally and efficiently.
• Suggest and take part in process improvements and system enhancements.
• Collaborate with Account Executives, mentor colleagues and build strong relationships with insurers, clients and internal teams.
• Ensure compliance with insurance legislation and company policies, and keep professional development up to date.

Required profile

• High School Certificate or equivalent.
• At least 3 years of experience in a similar client service or operational role, preferably in life and/or health insurance.
• Strong understanding of life and/or health insurance products and relevant legislation.
• Ability to work under pressure and meet deadlines through good time management.
• Self-motivated, able to work autonomously and as a team player.

Required skills

• Excellent verbal and written communication.
• Strong administration and organisational skills.
• Sound knowledge of the Microsoft Office suite and quick learning of other computerised systems.

Candidates must have the right to work in Australia and will be asked to complete a criminal and bankruptcy check before starting. Marsh offers professional development, a vibrant and inclusive culture and a range of career opportunities.