Client Care Representative (Evening Shifts)

About the role

The Animal Emergency Centre at Woolloongabba is looking for an evening Client Care Representative for a permanent part-time position. As a 24-hour facility, the centre requires a variety of shifts, but is primarily looking for someone comfortable working night shifts. The role is the first point of contact at the front desk of a busy veterinary clinic and involves handling a high volume of phone calls from concerned pet owners.

Key responsibilities

• Act as the first point of contact at the front desk of the clinic
• Handle a high volume of phone calls from pet owners
• Work alongside vets, nurses and other client care team members to deliver high standards of care
• Manage multiple competing priorities, including Greencross GP Clinic clients and Animal Emergency clients

Required profile

• 2+ years in a veterinary reception or nursing role preferred, though confidence in the medical field is also considered
• Strong initiative and ability to prioritise tasks in a busy environment
• Excellent verbal and written communication skills
• A reliable, positive and proactive attitude
• Natural ability to stay calm and empathetic under pressure
• Passion for animals and a commitment to outstanding customer service

Required skills

• Interpersonal and communication skills with compassion, understanding and empathy for animals and their owners
• Ability to stay calm under pressure in a fast-paced environment
• Initiative, organisation and multitasking skills
• Confidence working alone and during evenings, and confidence in decision making

What we offer

• Shifts from 2pm to 11pm on weekdays and 2pm to midnight on Fridays, Saturdays and Sundays, with penalty rates for overtime and after-hours work
• Discounts across the Greencross network, including Petbarn stores and Greencross Vets
• Career growth and development opportunities
• A variety of shifts across a 24/7 roster for work-life balance
• Access to a workplace benefits program and health insurance corporate rates
• Employee Assistance Program and wellness resources available 24/7