Client Advocate – Technical Support for SaaS Learning Platform

About the role

The Client Advocate provides high‑quality technical support to Absorb LMS users worldwide, helping them succeed with the platform through phone, chat, email and desktop sharing.

Key responsibilities

• Resolve client issues via phone, chat and email in a fast‑paced environment.
• Investigate, research and troubleshoot to determine root causes and deliver solutions.
• Manage customer expectations and communicate status updates clearly.
• Document technical issues and act as the client’s voice while representing the company professionally.

Required profile

• 1+ years of experience in technical support (ideally SaaS) or client‑facing roles.
• Strong attention to detail, time‑management and communication skills.
• Ability to grasp technical concepts and explain them in simple terms.

Required skills

• Basic understanding of core web components.
• Experience with Zendesk, Jira, Confluence, MSSQL and Zoom.
• Proficiency in Microsoft Office Suite.

What we offer

• Remote‑first work with flexible arrangements.
• Comprehensive health, wellness and retirement benefits.
• Equipment and monthly flex allowance.
• Opportunities for career growth and internal mobility.
• Employee‑driven DE&I programs.