Claims Team Lead

About the role

Marsh is looking for a Claims Team Lead to join its claims team in Sydney. The role is hybrid, with at least three days a week spent in the office. You will lead and oversee an external third-party administrator that manages over 350 personal injury, property liability and recovery claims on behalf of a long-standing Marsh client.

Key responsibilities

• Deliver ongoing support, guidance and training to the client so claims are handled effectively and comply with regulations.
• Manage and resolve escalations promptly, to the satisfaction of all stakeholders.
• Align client and broker expectations through clear communication and relationship management.
• Review insurer decisions for accuracy, fairness and alignment with policy terms.
• Interpret a wide range of contractual documents to guide claims handling and decisions.
• Support claims handlers, especially on complex claims, ensuring quality and consistency.
• Ensure claims are finalised in a timely way, balancing thoroughness with client and organisational goals.

Required profile

• Proven experience managing property, liability, recovery and personal injury claims for an insurer, law firm, in-house claims team or third-party administrator.
• Strong technical knowledge of claims principles and relevant legislation, including the General Insurance Code of Practice, the Insurance Contracts Act and the Privacy Act.
• Excellent written and verbal communication skills, able to work under pressure and meet deadlines.
• Superior relationship management and problem-solving skills.
• People leadership experience is an advantage.
• Applications are only considered from candidates approved to work in Australia, who must complete a criminal and bankruptcy check before starting.

What makes you stand out

• Experience delivering risk and incident notification and claims management training.
• Ability to handle high-profile or complex claims with a focus on client reputational risk.
• Demonstrated ability to present quarterly and annual reviews and take part in peer review and audit processes.
• Commitment to a collaborative, supportive team environment.

What we offer

• A leadership role with real impact supporting a national client.
• Professional development, career growth and a vibrant, inclusive culture.
• Work alongside supportive colleagues with genuine work-life balance.