Claims Support Officer

About the role

As a Claims Support Officer you will be the first point of contact for Members when they lodge a claim, providing clear guidance, managing expectations and ensuring a smooth experience.

Key responsibilities

• Evaluate initial claim details and determine appropriate triage.
• Coordinate early claim actions such as service provider appointments, towing and make‑safe arrangements.
• Process claims accurately, keep Members informed and support timely resolution.

Required profile

• Strong attention to detail and sound judgement.
• Ability to communicate clearly under pressure and stay composed in challenging conversations.
• Self‑starter who can work with minimal supervision and follow matters through.

Required skills

• Advanced Microsoft Office skills, including Outlook.
• Experience using a relevant claims system.
• Customer assistance or insurance experience.

What we offer

• Hybrid work model with flexibility to work from home and office.
• 14 weeks inclusive paid parental leave for eligible team members.
• Additional paid leave days, wellbeing and fitness perks via WHEREFIT and Perkbox.
• Learning and development opportunities, including training and study assistance.