Claims Associate

About the role

TAL, a life insurer backed by Daiichi Life, is looking for enthusiastic, detail-oriented team members to join its Claims team in Sydney. The role offers hands-on experience in claims management and provides a best-in-class customer experience in a supportive, collaborative environment.

Key responsibilities

• Support Claims Consultants with administrative tasks on claims assessments
• Follow up on ongoing claim requirements, including medical reports, employer information and financial documents
• Summarise and manage claims documentation
• Draft letters to customers and manage communications on time
• Assist with claim closures, data corrections and general workflow management in the claims system
• Handle inbound and outbound calls and support stakeholders such as advisers, trustees and fund administrators
• Contribute to process improvements and take part in team or company projects
• Maintain up-to-date knowledge of life insurance guidelines, TAL processes and policies

Required profile

• A keen interest in life insurance and claims management
• Degree qualified or working towards the end of their studies, ideally in Finance, Legal, Allied Health or Teaching
• Previous experience in financial services or a similar administrative role is a bonus but not essential

Required skills

• Strong attention to detail and accuracy in data entry and documentation
• Excellent communication and customer service skills with empathy and professionalism
• Ability to prioritise tasks and manage time in a fast-paced environment
• Willingness to learn and grow within the TAL Claims team

What we offer

• Flexible and blended ways of working
• Learning, leadership development programs, LinkedIn Learning and global career opportunities through the Daiichi Life Group
• TAL-funded Life, Income Protection and Total & Permanent Disability insurance, plus employee insurance discounts
• Wellbeing support including Employee Assistance Program, wellbeing resources, annual flu vaccinations and health initiatives
• Paid parental leave, wellbeing leave, community leave and purchased leave options
• TAL Rewards Plus with discounts at hundreds of retailers and services