Children’s Contact Worker

About the role

The Children’s Contact Worker provides trauma‑capable, evidence‑based support to separated families in high‑conflict situations, facilitating supervised contact and changeovers on Fridays and Saturdays.

Key responsibilities

• Facilitate supervised visits and changeovers, prioritising child safety.
• Conduct ongoing risk assessments and develop safety plans as needed.
• Maintain accurate documentation, including observational reports and compliance with court‑directed parenting orders.
• Collaborate with children, parents, courts and other stakeholders to ensure services meet legislative and organisational standards.

Required profile

• Relevant tertiary qualification in Social Work, Psychology, Family Therapy, Counselling or related Human Services discipline.
• Experience supporting separated families and managing high‑conflict dynamics.
• Strong knowledge of child development, trauma‑informed practice and family systems theory.
• Commitment to child safety, professional boundaries and high‑quality service delivery.

Required skills

• Assessment and report writing skills.
• Stakeholder engagement abilities.
• Proficiency with digital systems for documentation.

What we offer

• Level 4 SCHADS Award $46.70 per hour.
• Generous salary packaging (up to $18,500 tax‑free per year).
• Paid wellbeing leave, study leave and additional leave for end‑of‑year closedown.
• Purchased annual leave scheme and corporate discount on private health insurance.
• Employee Assistance Program providing free confidential counselling.