Casual Administration Officer

About the role

Maitland Hospital is recruiting casual Administration Officers to support patient care across its Emergency Department and Outpatient Services. The role provides administrative and customer service support to clinical staff, patients and visitors, helping keep busy clinical areas running smoothly. It is a casual position at Admin Off Level 2, paid $34.93-$36.09 per hour plus superannuation.

Key responsibilities

• Act as first point of contact for patients, visitors and staff
• Respond to telephone, email and face-to-face enquiries
• Provide customer service and administrative support
• Support clinical teams across a range of hospital departments
• Manage competing priorities in a fast-paced clinical environment

The Emergency Department works 24 hours a day, seven days a week, and Outpatient Services run medical, nursing and allied health clinics for patients who do not need hospital admission. Casual positions require availability across a 24/7 rotating roster, including weekends and public holidays; roster adjustments may be considered at the manager's discretion.

Required profile

• Enthusiastic, organised team player who enjoys a busy environment
• Excellent interpersonal and communication skills
• Strong customer service and administrative experience
• Time management and organisational skills with attention to detail
• Ability to plan, prioritise and complete tasks within timeframes
• Confident working independently and in a multidisciplinary team
• Ability to stay calm, adaptable and professional under pressure
• A Certificate III or IV in Administration or Medical Administration, previous healthcare experience or equivalent transferable administration experience is highly regarded
• Australian citizenship, Australian permanent residency, New Zealand citizenship with a current passport, or an appropriate visa to live and work in Australia