Case Manager - Positive Start Parenting Program

About the role

IMPACT Community Services is looking for a Case Manager for its Positive Start Parenting program in Bundaberg. This is a full-time fixed-term role ending 30 June 2027, providing individual support and case management within a team that delivers an early intervention and prevention service aimed at improving child and family development and wellbeing, and supporting the capacity of those in a parenting role.

Key responsibilities

• Support families, children and young people to strengthen relationships, improve wellbeing, increase community participation and build family capacity.
• Develop and implement individual support plans, helping clients identify goals and achieve positive outcomes.
• Promote positive parenting and family wellbeing through education, role modelling and practical support in individual and group settings.
• Provide advocacy, referrals and access to resources that connect families with services and support networks.
• Plan and deliver parenting and life skills programs that support child development and family resilience.
• Build stakeholder networks with family, youth, parenting and community service providers.
• Ensure child safety and compliance, including reporting child protection concerns and following legislation, standards and procedures.
• Maintain accurate records and confidentiality, including client information management and community engagement activities.

Required profile

• Qualification in Early Childhood, Mental Health, Certificate IV Community Services or another relevant qualification (highly desirable).
• Experience working with parents and children.
• Ability to use strength-based, holistic and culturally appropriate approaches to engage families.
• Knowledge of child development and child protection, family stressors and risk and protective factors, and trauma-informed practice (training available if needed).
• Ability to stay calm with distressed or unpredictable behaviour, role model effective parenting and behaviour management, and work independently or in a team with internal and external stakeholders.

What we offer

• Rostered day off every two weeks and a long weekend.
• Salary packaging up to $18,500 per year.
• Birthday bonus day off and paid 2 hours per month to donate to a chosen cause.
• Advancement opportunities, leadership programs and a Leadership Lab.
• Workplace chaplaincy and an external employee assistance program.
• Corporate gym membership and reimbursement for Working with Children clearance after probation.

To apply, submit a cover letter explaining why you are a good fit, your current resume and the position description. Background checks, including a Working with Children check, may be required before employment.