Case Manager (IFS) - Bundaberg

About the role

IMPACT Community Services Limited is seeking a Case Manager for its Intensive Family Support (IFS) Service in Bundaberg. The role provides early intervention and intensive, family-centred support to vulnerable families with children and young people (up to 18) at risk of entering the statutory child protection system, aiming to improve child safety, strengthen parenting capacity and create sustainable change.

Key responsibilities

• Provide intensive case management support to families with complex needs
• Work with parents and caregivers to build skills to safely nurture and protect children
• Conduct home visits, safety assessments and ongoing risk analysis
• Develop, implement and review case plans with clear goals and timeframes
• Engage families experiencing domestic and family violence using appropriate strategies
• Liaise and collaborate with Child Safety and other service providers
• Maintain accurate case notes, reports and documentation
• Independently manage a caseload of families

Required profile

• Tertiary qualification in Human Services, Social Work, Psychology, Community Services or a related discipline
• Demonstrated understanding of domestic and family violence and of vulnerable families at risk of child protection involvement
• Experience working with vulnerable families or a demonstrated understanding of their complex challenges
• Current knowledge of domestic and family violence legislation, child protection legislation and IFS initiatives, including the Safe & Together methodology, referral pathways and local service networks

Required skills

• High-level interpersonal and communication skills, including building rapport, negotiating, influencing, advocating and resolving conflict
• Ability to liaise with service providers and build community networks
• Strong organisational skills, time management, written communication and ability to prioritise workloads and meet deadlines

What we offer

• Fortnightly rostered day off and a long weekend
• Salary packaging up to $18,500 per year
• Birthday bonus day off and paid 2 hours per month to donate to a chosen cause
• Advancement opportunities, leadership programs and a Leadership Lab
• Workplace chaplaincy and an external employee assistance program
• Corporate gym membership and reimbursement for Working with Children clearance after probation

To apply, submit a cover letter explaining why you are a good match, your current resume and the position description through the employer's careers page. Background checks, including a Working with Children check, may be required before employment.