Case Coordinator, Advanced Care Finder

About the role

The Advanced Care Finder program provides specialist, intensive assistance to help people understand and access aged care and connect with other community supports, targeting those who need intensive support to use My Aged Care and access services. The Case Coordinator delivers this support in Geelong using an assertive outreach approach to engage potential clients, local intermediaries, stakeholders and networks. The position is 60 hours per fortnight, a maximum 12-month term, and involves regular travel to other locations.

Key responsibilities

• Deliver high-quality care finder support through information, support, representation and assertive outreach.
• Provide individual, intensive support so clients understand and can access aged care and other services.
• Proactively develop and strengthen referral pathways and linkages within the community.
• Report to the Team Leader, Advanced Care Finder, and work with the Western Victoria Primary Health Network, the Department of Health Victoria, the Department of Families, Fairness and Housing Victoria and other health and community service providers.

Required profile

• Diploma, Advanced Diploma or Associate Degree in Community Studies (Welfare), Social Work or equivalent, or another relevant qualification.
• Extensive experience in the aged care or community services sector.
• Experience working with clients with multiple and complex needs.
• Current driver's licence, Victorian Working with Children Check, Australia-wide police check and right to work in Australia.

Required skills

• Knowledge of integrated support models such as the Housing First model.
• Understanding of issues affecting inclusion and diversity of marginalised groups.
• Excellent verbal and written communication skills.
• Knowledge of relevant legislation and current policies and procedures.
• Information technology skills, including Microsoft Office and client database entry.