Cartage Coordinator

About the role

The Cartage Coordinator at Mondiale VGL ensures timely, accurate and efficient delivery of transport services to customers. This role involves strong communication with carriers, customers and internal teams to provide exceptional service.

Key responsibilities

• Answer emails and calls promptly, acting as the liaison between clients, site managers and transport staff.
• Plan and coordinate daily freight runs, aligning drivers and subcontractors to meet delivery schedules.
• Organise inbound and outbound shipments, monitor empty container status and handle documentation.
• Maintain the Transport Management System (TMS) and manage delivery confirmations (PODs).
• Stay updated on customs compliance and support driver welfare and safety standards.
• Identify process improvements to reduce transport costs and improve margins.

Required profile

• 4+ years of customer service experience in logistics or a similar role.
• Strong attention to detail, ability to meet strict deadlines and prioritize in a fast‑paced environment.
• Professional communicator with proven customer service skills and a proactive, solutions‑focused attitude.

Required skills

• Proficiency in using Transport Management Systems (TMS).
• Knowledge of customs compliance and related regulatory requirements.