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This job expired on 06/09/2026. It no longer accepts applications.
Cabin Baggage & Customer Service Officer – Melbourne Airport
Jetstar Airways · Melbourne
Job description
About the role
Join Jetstar’s Airport Crew at Melbourne Airport as a Cabin Baggage Officer and Customer Service Officer. You will be the friendly face that ensures passengers enjoy a smooth, safe, and on‑time journey from check‑in to boarding.
Key responsibilities
- Greet passengers at the gate and assist with cabin baggage weighing, tagging and excess‑baggage handling.
- Process payments for baggage fees and manage related documentation.
- Support customers at check‑in kiosks, handle bookings, and assist with disrupted flights.
- Reunite passengers with lost items and provide extra support to those with special needs.
- Collaborate with airport teams to maintain safety standards, compliance with customs, immigration and quarantine rules, and ensure on‑time departures.
Required profile
- Friendly, solution‑focused attitude with strong customer‑service orientation.
- Ability to work in a fast‑paced environment and remain calm under pressure.
- Willingness to learn and follow safety and operational procedures.
- No prior aviation experience required; openness to people‑focused roles is essential.
Required skills
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Jetstar Airways
Melbourne
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