Business Support Analyst - Transfer Agency

About the role

SS&C's Australian Transfer Agency business, based mainly in Melbourne and Sydney, is looking for a Business Support Analyst to support its Transfer Agency and Fund Administration operations. The role covers core operational services, specialist regulatory activities, operational change support and business integration, acting as a key liaison between operational teams, technology, compliance, fund managers and external stakeholders. It reports to the Manager, Specialist and Business Support.

Key responsibilities

• Process manual domestic and international payments, investigate and resolve Direct Link / ABA errors, support banking fee processing and reconciliation, and produce monthly KPI reporting.
• Manage and track operational and change-related tickets, perform client invoicing, and respond to operational queries within SLAs.
• Manage the end-to-end FATCA and CRS annual reporting for about 70 Fund Managers, including data validation, regulatory lodgements and oversight of more than 1,000 trust reporting submissions per year.
• Handle complex operational queries, distribution estimates and coordination, Ecrion output management, regulatory review and lodgement support, and complex reconciliations.
• Support operational change and readiness: UAT execution, test cases, defect documentation, procedure updates and go-live readiness.
• Support business integration initiatives such as new client onboarding, testing and validation, and distribution setup.
• Follow maker-checker principles, apply risk, controls and compliance, and escalate issues to the team.

Required profile

• Bachelor's degree in business, finance, commerce or a related discipline, or equivalent operational experience.
• 5+ years in Transfer Agency / registry operations / managed fund administration.
• Strong understanding of registry and fund administration systems and workflows, and of regulatory reporting for the Transfer Agency.
• Experience translating system or product changes into updated processes and controls, and supporting onboarding or project activities.
• Desirable: knowledge of operational risk frameworks and control testing, experience with onshore and offshore teams, and familiarity with product structures.

What we offer

• Hybrid work model.
• Income protection insurance and salary continuance.
• Bereavement and compassionate leave, paid parental leave, and death and TPD insurance.
• Private health insurance discount and discounts on fitness clubs and travel.
• Team-customized training, including SS&C University.