Business Support Analyst - Transfer Agency

About the role

SS&C's Australian division provides outsourced registry services, mainly Unit Registry (Transfer Agency) technology, with most staff in Melbourne and Sydney. The Business Support Analyst supports Transfer Agency and Fund Administration operations, combining day-to-day operational ownership with complex exception management, regulatory reporting, operational readiness and continuous improvement. The role reports to the Manager, Specialist and Business Support.

Key responsibilities

• Core BAU: process manual domestic and international payments, resolve Direct Link / ABA errors, support banking fee processing and reconciliation, produce monthly KPI reporting, handle client invoicing and track operational and change tickets.
• Specialist activities: complex queries and escalations, distribution estimates and coordination, Ecrion output management, regulatory review and lodgement support, management fee rebates, complex reconciliations.
• FATCA and CRS annual reporting for about 70 Fund Managers, including data validation, stakeholder engagement, regulatory lodgements and oversight of more than 1,000 trust reporting submissions.
• Operational change support: UAT, test cases, defect documentation, procedure updates and go-live readiness.
• Business integration support as needed: onboarding, testing and validation, distribution setup.
• Apply maker-checker principles, risk and controls, and audit and compliance requirements.

Required profile

• Bachelor's degree in business, finance, commerce or a related discipline, or equivalent operational experience.
• 5+ years in Transfer Agency/registry operations or managed fund administration.
• Understanding of regulatory reporting for the Transfer Agency service.
• Experience supporting onboarding or project activities.
• Desirable: knowledge of operational risk frameworks and control testing, experience with onshore and offshore teams, familiarity with product structures.

Required skills

• Strong understanding of registry systems and workflows.
• Ability to translate system or product changes into updated processes and controls.
• Attention to detail, accuracy and risk management.

What we offer

• Hybrid work model.
• Income protection insurance and salary continuance.
• Bereavement and compassionate leave, paid parental leave, death and TPD insurance, and a private health insurance discount.
• Team-customized training, including SS&C University.
• Discounts on fitness clubs and travel.