Branch Manager – Automotive Services

About the role

This is an opportunity to take ownership of a busy RACQ Mobility branch, balancing people leadership, operational delivery, safety, customer service and commercial performance.

Key responsibilities

• Lead, coach and support employees to achieve individual, team and branch outcomes.
• Oversee daily workflows, scheduling, job allocation, service delivery and resource planning.
• Deliver agreed revenue, margin, cost, customer service and operational performance outcomes.
• Maintain safe and compliant operations while driving improvements in efficiency, service quality and business performance.
• Build strong relationships with members, customers and stakeholders while supporting local business development and broader Mobility initiatives.

Required profile

• Branch or operational management experience within a customer‑focused service environment.
• Demonstrated experience leading and developing diverse frontline teams.
• Strong commercial capability, including budgeting, forecasting, cost control and performance analysis.
• Experience managing safety, operational risk, compliance and incident investigations.
• Excellent communication, stakeholder management and problem‑solving skills, ideally gained within automotive, mobility, trade services, retail operations or a comparable industry.

What we offer

• Free RACQ roadside assistance from day one, renewed annually.
• Exclusive employee discounts across RACQ products and partner offers.
• Wellbeing resources such as onsite health checks, flu vaccinations, wellbeing rooms and discounted private health insurance.
• Flexible work arrangements through the weFLEX approach, supporting a mix of home and office work.