Banking Consultant – Retail Banking (Townsville)

About the role

As a Banking Consultant in Retail Banking, you will provide customers with a seamless banking experience, meeting their end‑to‑end financial needs, conducting transactions, having needs‑based conversations and educating them on digital solutions.

Key responsibilities

• Contribute to a significant uplift in customer engagement and advocacy, creating real customer value.
• Actively participate in and support bank programs and initiatives.
• Take responsibility to ‘know your customer’ from a risk perspective.
• Ensure compliance with ANZ and branch policies and procedures.

Required profile

• Exceptional customer focus – retail experience is an advantage.
• Experience using and promoting technology – working knowledge of digital channels is an advantage.
• Lending experience or willingness to progress to lending is desired.
• Ability to multi‑task and adapt to change and ambiguity.
• Willingness to work in a collaborative team environment.
• Sound understanding of compliance.
• Excellent communication and interpersonal skills.

What we offer

• Flexible working arrangements to help you balance work and life.
• Access to health and wellbeing services.
• Discounts on selected ANZ products and services.