Banking Consultant – Retail Banking (Caloundra)

About the role

The Banking Consultant will work in ANZ’s Caloundra branch delivering a seamless, end‑to‑end banking experience. You will support customers across transactions, needs‑based conversations and digital solutions, helping them achieve their financial goals.

Key responsibilities

• Process customer transactions and provide accurate product advice in line with accreditation.
• Conduct needs‑based conversations to identify and recommend appropriate financial solutions.
• Educate customers on digital banking channels and promote their use.
• Act as a role model and peer coach within the branch team.
• Support bank programmes and initiatives that drive customer engagement.
• Maintain a strong “know your customer” approach from a risk perspective.
• Ensure compliance with ANZ policies, procedures and regulatory requirements.

Required profile

• Strong customer focus with a proven retail banking or customer‑service background.
• Comfortable using and promoting digital banking tools.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and relationship‑building skills.
• Commitment to delivering high‑quality service and fostering customer advocacy.

Required skills