Banking Consultant – Inner East

About the role

As a Banking Consultant in ANZ’s Retail Banking division, you will deliver a seamless banking experience to customers across the Inner East region. You will address end‑to‑end financial needs, guide conversations based on customer goals, and promote digital solutions while ensuring compliance and risk awareness.

Key responsibilities

• Provide high‑quality customer service and act as a brand ambassador for ANZ.
• Conduct needs‑based conversations, recommend appropriate financial products, and process transactions.
• Educate customers on digital banking tools and encourage adoption.
• Support branch operations, including occasional Saturday shifts.
• Participate in bank programs and initiatives to boost customer engagement and advocacy.
• Maintain compliance with ANZ policies, procedures, and risk standards.
• Serve as a peer coach and role model for colleagues.

Required profile

• Strong customer focus with retail banking experience.
• Excellent communication and relationship‑building skills.
• Ability to work collaboratively in a team environment.
• Commitment to delivering on ANZ’s Customer Promises.
• Flexibility to work varied shift patterns, including weekends.

Required skills