Group Claims Consultant – Permanent or Fixed‑Term

About the role

As a Claims Consultant you will deliver fair, timely and customer‑focused outcomes across a portfolio of life‑risk disability claims. You will work within a collaborative team, partnering with senior specialists to ensure decisions are accurate, policy‑compliant and aligned with customer needs.

Key responsibilities

• Assess and manage a portfolio of life‑risk disability claims in line with policy requirements.
• Meet service standards while supporting positive customer satisfaction outcomes.
• Maintain effective oversight of claim workflows and portfolio performance.
• Ensure compliance with internal controls and regulatory obligations.
• Communicate proactively with clients, advisers, employers and other stakeholders.
• Build strong relationships with internal teams including rehabilitation, medical and reinsurance partners.

Required profile

• Demonstrated understanding of life insurance claims processes, including assessment and investigation.
• Ability to interpret policy terms and make clear, well‑reasoned decisions.
• Strong communication skills with experience engaging a variety of stakeholders.
• Customer‑focused mindset with a commitment to service excellence.
• Knowledge of insurance regulatory and legal frameworks.
• Relevant tertiary qualification or equivalent experience in a related field.

What we offer

• 5 weeks of annual leave for permanent staff plus 15 days personal/carer’s leave.
• Hybrid working arrangement – 3 days in the office, 2 days remote.
• AUD$500 wellbeing payment per year and AUD$295 new‑starter e‑voucher for home‑office setup.
• Access to award‑winning training programs and global mobility opportunities.
• Inclusive, diverse teams and a commitment to sustainability, including tree planting for each new hire.