AWS Cloud SME – Lead CloudOps Team

About the role

We are seeking a proactive AWS Cloud SME to lead and mentor a CloudOps team in Brisbane. The role focuses on production support, platform improvement and aligning cloud strategy with business goals.

Key responsibilities

• Lead, mentor, and manage CloudOps Engineers, providing technical guidance and career development support.
• Conduct one‑on‑ones, performance reviews, and goal‑setting sessions.
• Define and enforce CloudOps standards, processes, and best practices.
• Drive sprint planning, prioritisation, and workload distribution.
• Act as the escalation point for critical incidents and complex infrastructure issues.
• Align cloud strategy with business objectives in collaboration with senior leadership.
• Foster a culture of continuous improvement, knowledge sharing, and accountability.
• Coordinate cross‑functional initiatives with development, security, and DevOps teams.
• Manage and support production AWS infrastructure (EC2, ECS, Lambda, RDS, S3, CloudFront, Load Balancers) ensuring high availability and performance.
• Design, review, and maintain architectures aligned with the AWS Well‑Architected Framework.
• Troubleshoot and resolve infrastructure and application issues promptly.
• Monitor system health using CloudWatch, New Relic or similar tools.
• Maintain and improve CI/CD pipelines for reliable cloud deployments.
• Apply networking fundamentals (IP addressing, routing, DNS, firewalls) to resolve connectivity issues.
• Manage resource provisioning, capacity planning, and AWS cost optimisation.
• Oversee on‑call rotations, incident response and post‑incident reviews.
• Track and report on SLAs, SLOs and KPIs to measure reliability and team performance.

Required profile

• 7+ years of hands‑on AWS experience.
• Proven experience mentoring engineers and managing stakeholders.
• Strong problem‑solving, communication and leadership abilities.
• Experience with observability and monitoring tools.
• Solid networking knowledge (IP addressing, routing, NAT, VPN, load balancing).
• Proficiency with Infrastructure as Code tools (Terraform, Terragrunt, CloudFormation).
• Familiarity with CI/CD pipelines (e.g., GitLab CI).
• Demonstrated expertise in AWS cost management and optimisation.

Required skills

• AWS services: EC2, Route 53, S3, RDS, Lambda, IAM, VPC, CloudFormation.
• Infrastructure as Code: Terraform, Terragrunt, CloudFormation.
• Observability tools: CloudWatch, New Relic, Datadog, Prometheus.
• Networking: IP addressing, routing, NAT, VPN, load balancing.
• CI/CD: GitLab CI.
• Containerisation: Docker, ECS, EKS.
• Optional: Azure, OCI exposure.
• Preferred: AWS Associate or Professional certification.