Automotive Parts Interpreter - NAPA Launceston

About the role

NAPA, part of Genuine Parts Company, is recruiting a full-time Automotive Parts Interpreter for its Launceston store. Parts interpreters act as the first point of contact for customers, giving accurate technical parts support to trade, industrial and mining customers using their automotive and mechanical knowledge. The role involves interpreting parts, processing orders and dispatching products, and requires lifting, bending and climbing.

Key responsibilities

• Interpret parts and process customer orders
• Dispatch products and parts efficiently
• Promote specials and arrange buy-ins
• Process customer credits
• Serve as first point of contact for customers, in person and by phone
• Provide product information, advice and solutions, using sales techniques
• Contribute to a culture of safety

Required profile

• Technical parts knowledge and passion for exceptional customer experiences
• Ability to share knowledge clearly so customers understand it
• Innovative, collaborative and solution-focused approach
• Sound computer skills
• Comfortable in a fast-paced, dynamic environment within a high-performing team
• Always conscious of workplace safety

What we offer

• Competitive salary plus incentives for outstanding performance
• Monday to Friday schedule with weekends off
• Tailored career opportunities linked to a personal development plan
• Company-funded professional uniform
• Team member discounts across NAPA, Repco and AMX
• Parental leave top-up allowance and paid volunteer leave