Associate Relationship Manager / Assistant Body Corporate Manager

About the role

Smarter Communities, one of Australia's largest community management companies, is looking for an experienced Assistant to join its Brisbane office. The role supports an assigned strata manager in managing a diverse portfolio of strata and body corporate titles, with the aim of growing into a Relationship Manager with your own portfolio. The position is based in Fortitude Valley with a hybrid working arrangement.

Key responsibilities

• Build strata knowledge and support an assigned strata manager in managing a diverse portfolio
• Prepare meeting minutes and agendas for Committee and General meetings
• Document preparation before and after meetings through an electronic cloud-based platform
• Handle customer queries by email, phone and in person
• Assist in maintaining records and statutory deadlines
• Scan and photocopy documents

Required profile

• Previous experience in a similar role within strata or body corporate
• Excellent customer service and administration skills
• Exceptional communication and stakeholder management skills
• Attention to detail and strong time management
• Some understanding of Body Corporate/Strata legislation and related regulations is desirable
• Team-oriented, growth mindset and disciplined approach to work-life balance

Required skills

• Ability to use and learn multiple software applications: MS Office, MS Teams, MS Dynamics, StrataVote, StrataMax
• Hybrid working arrangement (5-day fortnight) with additional leave options and a birthday leave gift

What we offer

• Ongoing training, development and mentorship
• Business performance-related incentives
• Supportive, collaborative team culture and quarterly team events
• Wellbeing focus, including the ability to purchase leave and a birthday leave gift