Leasing Co-ordinator - Build to Rent

About the role

JLL is hiring a Leasing Co-ordinator for a premium Build to Rent operation launching a brand-new 443-apartment asset in Brisbane. The role is highly customer-facing and sits at the heart of the project, supporting the leasing process to maximise returns and minimise vacancy downtime. It reports to the Leasing Manager and works closely with Resident Services, Marketing, Finance and Operations. The position is on-site in Brisbane.

Key responsibilities

• Manage inbound enquiries (in person, phone and email), respond to initial queries, manage available stock and schedule site tours, including weekends
• Conduct high-quality, customer-centric site tours and record and analyse feedback to improve conversion and retention
• Maintain and segment the prospect database, support weekly leasing dashboards and follow up with prospects
• Monitor competitor pricing and market trends, and assist in achieving leasing targets, conversion metrics and rental yields
• Coordinate move-ins and move-outs with Resident Services and Maintenance, and support retention strategies and community events
• Work with marketing teams on campaigns, optimise digital channels, build relationships with corporate clients and relocation agents, and support online reputation management
• Ensure lease documentation complies with residential tenancy legislation, support lease renewals and keep accurate leasing records
• Provide property management support during peak periods, assist with resident enquiries, maintenance requests and tenancy administration, and help with resident inductions

Required profile

• Previous experience in leasing, property management or hospitality/customer service in a residential, Build to Rent or multifamily environment
• Natural relationship builder with strong communication skills and confidence delivering engaging site tours
• Comfortable managing competing priorities in a fast-paced, newly mobilising asset
• Working knowledge of residential tenancy legislation and lease documentation, or willingness to learn quickly
• Data-literate, able to maintain accurate records and contribute to dashboards and reporting
• Passion for resident experience and community building, flexible to work weekends

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work
• Career opportunities with a leading commercial real estate firm and premium offices