Associate FIX Analyst
statestreet · Melbourne
Job description
About the role
The Associate FIX Analyst is responsible for implementing, testing, certifying and providing problem/support resolution for Charles River Network clients. This role supports a “five nines” availability target and works within a Follow‑the‑Sun support model.
Key responsibilities
- Support team efforts to sustain high availability for Charles River Network clients.
- Coordinate with clients, internal colleagues and network vendors for problem troubleshooting, support and resolution.
- Configure and customize FIX connections and test FIX compatibility with brokers.
- Perform on‑going changes, enhancements and ensure accurate documentation in Network Services databases.
- Escalate complex issues to senior staff and provide periodic off‑hours support.
Required profile
- Proven ability to work in mission‑critical operations and support environments.
- General knowledge of WAN and LAN technologies.
- Excellent customer service, attention to detail and strong communication skills.
- Willingness to travel occasionally to customer sites for customization, testing or troubleshooting.
Required skills
- FIX administration and support (minimum 1 year).
- Experience with Buy‑Side Order Management Software (Charles River IMS preferred).
- Database software experience.
- Technical troubleshooting aptitude.
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Published 1 day ago
Expires 1 month from now
6 views · 0 interested
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statestreet
Melbourne