Assistant Store Manager – Retail (Chatswood)

About the role

Bailey Nelson is expanding rapidly and is looking for an Assistant Store Manager to join the Chatswood store. You will help deliver a seamless customer journey from eye test to frame selection while supporting the Store Manager and Optometrist.

Key responsibilities

• Support the Store Manager and Optometrist to ensure a smooth customer journey from eye test to frame selection and dispensing.
• Take ownership of the store two days a week, leading the team and driving performance.
• Maintain the appointment book and ensure every customer interaction is easy and enjoyable.
• Coach and support team members to consistently deliver great service.

Required profile

• Aligns with Bailey Nelson’s values of being tight‑knit, down‑to‑earth and constantly improving.
• Retail or optics experience at a supervisor or management level.
• Confident leader who enjoys developing others.
• Passionate about creating excellent customer experiences.
• Mandarin proficiency is highly regarded (not essential).
• Available to work full‑time on a Sunday‑to‑Thursday roster.

What we offer

• On‑target earnings up to $85,000 (base, super, monthly and annual bonuses, profit share).
• Two free pairs of glasses per quarter and a year’s supply of contacts.
• Hands‑on training in optical dispensing and leadership.
• Ongoing support and coaching from experienced leaders.
• Clear internal progression opportunities as the brand expands across ANZ.