Assistant Manager (Front Office)

About the role

An Accor hotel in Perth is looking for an Assistant Manager (Front Office). The role oversees the day-to-day operations of the Front Office team and runs the hotel efficiently in the absence of the General Manager or Senior Managers, while keeping a high standard of customer service.

Key responsibilities

• Assist and oversee the day-to-day operations of the Front Office team and supervise team members with motivating leadership.
• Keep guest interactions positive and productive, resolving complaints and challenges and applying decisions that benefit both the hotel and the guest.
• Use the Front Office system to meet operational needs and produce accurate reports.
• Ensure public areas are clean and well presented, and that management support is visible on the front desk and in the lobby during key times.
• Process and assist with check-in and check-out when needed, and help prepare rosters so that suitable and cost-effective staff levels are maintained (rosters must be authorised by the department head).
• Take responsibility for the health and safety of visitors, guests and team members, and coordinate emergency situations in line with Emergency Communication procedures.

Required profile

• Diploma in Hospitality or Business Management, or preferred.
• At least 2 years of relevant experience in the hotel industry.
• Valid Responsible Service of Alcohol certificate.
• Flexibility to work a varied roster including mornings, nights, weekends and public holidays.

Required skills

• Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
• Ability to resolve guest complaints and navigate complex stakeholder environments.
• Ability to coach, mentor and develop teams, with strong communication and negotiation skills.