Assistant Manager – Front Office (Duty Manager)

About the role

AccorHotel is seeking a hands‑on Assistant Manager (Duty Manager) to lead the Front Office team at the Pullman hotel in Sydney Olympic Park. You will oversee daily operations during your shift, ensure exceptional guest experiences, and support team development in a fast‑paced, event‑rich environment.

Key responsibilities

• Lead the Front Office team during your shift, ensuring smooth daily operations and seamless handovers.
• Deliver exceptional guest experiences, resolve concerns promptly, and act as the senior hotel representative on shift.
• Coach, mentor and develop Front Office staff to achieve service excellence.
• Collaborate with all hotel departments to maintain standards, procedures and compliance.
• Manage daily balancing procedures, accurate reporting and support recruitment, onboarding and rostering as needed.

Required profile

• Previous supervisory or leadership experience in a hotel Front Office environment.
• Strong knowledge of hotel operations and guest service standards.
• Excellent communication, problem‑solving and conflict‑resolution skills.
• Ability to remain calm and professional in a fast‑paced setting.
• Valid First Aid, CPR and RSA certifications or willingness to obtain them.

Required skills

• Experience with Opera Cloud or similar Property Management Systems.