Area Manager

About the role

Latitude is seeking an Area Manager to strengthen relationships with retail partners and drive commercial performance across a defined territory. You will act as the primary connection between Latitude and regional/store teams, ensuring partners are equipped, supported, and confident to deliver exceptional customer and sales outcomes.

Key responsibilities

• Build and maintain relationships with regional and store managers, owners, and sales teams, acting as a trusted advisor to maximise finance penetration and sales outcomes.
• Deliver structured training that lifts product confidence, selling capability, and responsible finance behaviours while ensuring compliance with Latitude policies.
• Drive sales growth by analysing store‑level KPIs, identifying opportunities, and implementing tactical actions to improve application quality, approvals, and attach rates.
• Provide on‑call servicing support, troubleshoot day‑to‑day issues, and maintain strong communication loops with internal teams.
• Ensure stores have up‑to‑date POS finance collateral, system readiness, and compliant promotional materials, supporting national and local campaigns.
• Maintain accurate territory‑level reporting on engagement, training status, performance trends, and risks, prioritising actions using data‑led insights.

Required profile

• Experience in partner management, enablement, operations or commercial support within retail, financial services, payments or franchise networks.
• Strong understanding of POS finance processes including onboarding, pricing, applications, settlements, collateral and compliance.
• High organisational discipline to manage a large portfolio (up to 1,500 SMB partners) with accuracy and structured follow‑through.
• Proven ability to deliver compliance‑led activities such as training, governance inputs and issue logging.
• Comfort driving accountability without formal authority and coordinating across sales, marketing, product, compliance and operations teams.

Required skills

• Experience with CRM and contract/order management systems.
• Analytical capability using dashboards, KPIs and insights to identify portfolio issues and next‑best actions.
• Familiarity with AI tools to accelerate insights, automate routine work and prepare reporting.

What we offer

• Flexible hybrid working environment.
• Extra week of paid leave each year through the “Take 5” initiative.
• 24/7 wellbeing support via the Sonder app.
• Discounts on Latitude products and services.