Application Support Engineer / Desktop Support

About the role

A growing Fintech organisation based in Sydney CBD is looking for a Production (Application) Support Engineer to join on a permanent basis. The role covers application and production support for business-critical systems, with a focus on loan application platforms and related software, together with face-to-face desktop support.

Key responsibilities

• Provide application and production support across business-critical systems, focusing on loan application platforms and related software.
• Provide face-to-face desktop support to users, as well as onboarding, asset management and infrastructure tasks where required.
• Investigate incidents by gathering evidence, reviewing data, analysing logs, reproducing issues and identifying root cause or escalation paths.
• Use SQL, Snowflake and Linux fundamentals to support troubleshooting and incident resolution.
• Communicate issue status, business impact, next steps and expected resolution timeframes to business stakeholders in clear, simple language.
• Prioritise multiple incidents based on urgency, customer impact, business impact and operational risk.
• Work closely with external vendors, raising detailed tickets with screenshots, affected transactions, examples and business impact.
• Provide structured updates to the executive team during incidents.

Required profile

• Experience in application support or production support roles.
• Technical support experience, including face-to-face support for end users and senior stakeholders.
• Strong SQL skills and confidence using SQL to investigate, troubleshoot or resolve application issues.
• Understanding of database management concepts such as access management, auditing, backups and restores.

Required skills

• SQL (required)
• Snowflake (desirable)
• Linux (desirable)
• PostgreSQL (desired)
• Monitoring tools such as Datadog (desired)
• API integrations or scripting languages (desired)
• AI tools such as ChatGPT or Claude to improve troubleshooting, documentation or productivity (desired)

Candidates are asked to respond quickly with their latest resume.