Alumni Community Coordinator

About the role

JMC Academy, Australia's leading private college in the Creative Industries, is looking for an Alumni Community Coordinator to build and grow its alumni community and create lasting links between graduates, students and the creative industries. Reporting to the Industry Partnerships & Alumni Manager, the role covers alumni engagement, communications, events and community-building. It is a full-time permanent position based in Sydney, Melbourne or Brisbane, with a hybrid working arrangement.

Key responsibilities

• Deliver alumni engagement initiatives, campaigns and communications aligned with the alumni strategy and annual engagement plan
• Coordinate alumni newsletters, social media content and community activities on digital channels, including LinkedIn
• Maintain accurate alumni records in CRM and marketing automation platforms, including segmentation and reporting
• Support alumni events, networking, reunions, showcases, guest speakers and industry engagement
• Source alumni success stories and profiles, support awards, recognition and ambassador initiatives
• Facilitate alumni contributions such as mentoring, guest lectures, internships and placements
• Help establish alumni-led chapters across Australia and select international locations
• Support referral initiatives, lifelong learning pathways and alumni volunteer relationships
• Monitor engagement data, contribute to reporting and collaborate across departments

Required profile

• Bachelor's degree in Marketing, Communications, Education, Arts Administration or a related discipline, or equivalent professional experience
• Experience in alumni relations, community engagement, membership organisations, events or marketing
• Experience coordinating events, campaigns or community engagement initiatives
• Experience in higher education, the creative industries, membership organisations or community-focused environments (highly regarded)
• Excellent written and verbal communication, stakeholder engagement and organisational skills

Required skills

• Hands-on experience with CRM and marketing automation platforms such as Salesforce or HubSpot
• Managing online communities and social media channels, ideally LinkedIn
• Desirable: video or short-form content creation, alumni fundraising or philanthropy experience

Applications include a CV and a cover letter. Occasional interstate travel and after-hours events may be required.