Administrator (Therapy Coordinator)

About the role

A friendly, supportive clinic team in Ellenbrook, Western Australia is looking for a proactive, personable Therapy Coordinator. The role is the first point of contact for families reaching out to the service, and involves managing appointments, keeping records accurate and confidential, and supporting therapists with administration.

Key responsibilities

• Be the first point of contact for families contacting the service
• Manage appointments for in-clinic and mobile therapists
• Keep client records accurate and confidential
• Respond to enquiries by phone, email and web
• Build strong relationships with clients and families
• Handle accounts receivable and NDIS claims
• Support therapists with therapy-related admin tasks
• Carry out general typing, data entry and computer work

Required profile

• Experience with practice management software (essential)
• Knowledge of NDIS admin requirements or similar funding packages
• Strong communication and customer service skills
• Excellent time management and attention to detail
• Proactive mindset and commitment to continuous improvement
• Required checks: Working with Children Check, National Police Check, NDIS Worker Screening, CPR and First Aid

What we offer

• A friendly, supportive clinic team
• Work alongside a national admin network for bookings, invoicing and NDIS updates
• Ongoing training and career development opportunities