Administrative Officer – Roy Fagan Centre

About the role

The Administrative Officer provides high‑level administrative, reception and operational support to the Roy Fagan Centre and the Older Persons Mental Health Service, ensuring smooth day‑to‑day service delivery.

Key responsibilities

• Coordinate and supervise administrative staff, including rostering, leave management, training and induction.
• Manage records, filing and information retrieval systems while maintaining confidentiality.
• Support senior management with correspondence, reports, ministerial briefings, Right to Information requests and special projects.
• Liaise with clients, clinicians and stakeholders, handling complex enquiries and delivering excellent customer service.
• Assist with recruitment, meeting coordination, minute‑taking, asset management, reporting and quality‑improvement activities.

Required profile

• Compassionate, curious and collaborative with a commitment to person‑centred care.
• Ability to work respectfully with families, carers and diverse communities.
• Proven ability to work effectively within a multidisciplinary team.

Required skills

• Demonstrated knowledge of contemporary office management practices.
• Well‑developed computer skills and ability to quickly acquire medical terminology.
• Strong organisational and record‑keeping abilities.

What we offer

• Supportive and inclusive workplace with structured supervision and mentoring.
• Professional development opportunities in dementia care, trauma‑informed practice and aged mental health.
• Salary $76,849–$82,996 per annum plus superannuation, salary packaging and additional benefits such as fitness passport.