Administrative Officer (Level 3) - Ambulatory Care

About the role

Royal Prince Alfred Hospital is recruiting an Administrative Officer (Level 3) for its Ambulatory Care Business Unit (ACBU) as a casual position. The ACBU provides a centralised administrative workforce across outpatient clinics so that processes are centralised and staff can deliver the best care for patients. Administrative Officers are often the first point of contact for patients, families and carers and deliver customer service and administrative support.

Key responsibilities

• Deliver a high standard of customer service and administrative support to patients, families and carers in an outpatient setting.
• Contribute to a positive experience for patients and visitors.

Required profile

• Minimum commitment of 24 hours per week, ideally in 8-hour shifts; availability must be given at least 4 weeks in advance.
• Customer service experience with a high level of emotional intelligence.
• Ability to work independently with minimal supervision and in a team.
• Understanding of NSW Health policies and procedures, including patient confidentiality.

Required skills

• Computer literacy and experience with computer software packages, within NSW Health or elsewhere.

What we offer

• Pay of $37.27-$38.44 per hour plus superannuation.
• Salary packaging and novated leasing options.
• Free courses, qualifications and coaching via Sydney Education.
• EAP counselling for staff and families.
• Free annual influenza vaccination, discounted fitness membership and free telehealth nutrition and wellness resources.

The position is a Category A role with NSW Health, which requires proof of vaccination against specified infectious diseases. Applications close on 15 November 2026.