Administration Support Officer

About the role

headspace Broken Hill is looking for a dedicated Administration Support Officer to join its team. The position is a closed-term part-time role until 31 December 2026, based in Broken Hill, with working days Monday to Friday (10am - 6pm) at 30.4 hours per fortnight. The pay is $33.32 per hour plus 12% super and tax-free salary packaging.

The role is the first point of contact for young people who are often in crisis, so emotional intelligence and comfort working with children and youth are essential. It covers day-to-day office assistance, reception services, appointment making and processing MBS claims and Medicare billing.

Key responsibilities

• Provide day-to-day office assistance to the operations of headspace
• Provide reception services, including meeting and greeting visitors while keeping the environment clean, safe and inviting
• Make appointments for young people to see clinicians, including SMS reminders and maintaining waiting lists
• Process MBS claims and coordinate the Medicare billing and client booking system
• Act as the main point of contact for the office on administrative matters, as specified by the Clinical & Operations Manager and/or the Clinical Practice Manager

Required profile

• Qualifications in business management, administration, finance or human resources
• Minimum 3 years' experience in an administrative role, preferably in the community services sector
• In-depth knowledge of allied health/medical practice management
• Clear understanding of Medicare billing, electronic medical records and the Australian health system
• Strong written, verbal and interpersonal communication, organisational and problem-solving skills, and the ability to work independently and in a team

Required skills

• Proficiency in Microsoft Word, Excel and PowerPoint

What we offer

• Tailored onboarding program
• Tax-free salary packaging up to $15,900
• Leave loading of 17.5%, two extra days of personal leave, Christmas and New Year off, and 10 weeks of paid primary carer parental leave
• Regular supervision, 1:1 mentoring and an Employee Assistance Program
• Professional development such as Mental Health First Aid and ASIST training
• Community groups and employee discounts at 400+ retailers