Administration Officer

About the role

Relationships Australia Queensland, a provider of relationship and family wellbeing services in Queensland, is seeking a highly organised, customer-oriented Administrative Officer for a permanent, part-time (9 days per fortnight) role at its Cairns venue. The officer manages the venue's reception area, provides administrative support and ensures smooth operations of the facilities.

Key responsibilities

• Manage the venue reception area, delivering high-level customer service face-to-face and by telephone
• Provide administrative support including diary management, coordinating counselling rooms and keeping client records in the Client Information System (CIS)
• Process financial transactions accurately, including invoicing and banking, and manage a web-based petty cash system
• Ensure compliance with organisational policies and procedures, assist with debt management and financial reporting
• Carry out additional duties as directed by the reporting manager

Required profile

• Experience in an administrative role and in face-to-face, email and telephone customer service
• Experience handling challenging customer interactions professionally
• Strong time management, attention to detail, prioritisation and organisational skills
• Able to multitask and work independently
• Advanced written and verbal communication skills

What we offer

• Salary starting from $70,000 plus superannuation (pro rata for part-time), negotiable depending on qualifications and experience
• Salary packaging of up to $15,900 per year
• Three extra paid leave days over Christmas and annual leave loading
• Up to 2 weeks of paid study leave per year
• Paid parental leave
• Medical insurance discounts and free access to an Employee Assistance Program

To apply, submit a resume and a brief cover letter through the Apply Now link; applications close on 24 November 2026.