Administration Officer

About the role

Wormald, a fire protection systems designer, installer and service provider active since 1889, is looking for an Administration Officer to join its Albury team. The role supports the Service and Sales team so that clients receive a smooth, high-quality experience, and works directly with field supervisors, technicians, clients and subcontractors. Previous experience in service and sales is an advantage.

Key responsibilities

• Provide primary support for field-based staff
• Handle client enquiries in person, by phone and by email
• Complete routine administrative tasks using established company systems and processes
• Receive, raise and follow up on service calls
• Prepare documentation, service docket pricing, purchase orders and reports
• Keep records accurate and up to date
• Provide quotations and support to clients

Required profile

• Extensive administration, sales and customer service experience, ideally in the building services industry
• Experience working closely with internal and external stakeholders, including business customers
• Technologically savvy, able to adapt to new systems and meet customer needs in a fast-paced environment
• Reliable, motivated, accountable and detail-oriented, with strong communication skills
• Ability to obtain the clearances required for the role

Required skills

• MS Office suite
• CRM systems (Pronto highly regarded)

What we offer

• Competitive salary
• A friendly, supportive local team with a national footprint
• Career growth opportunities within the business