Administration Officer – Acute Care Team (Triage)

About the role

The Administration Officer will provide high‑quality administrative support to the Acute Care Stream of Access Mental Health, Tasmania’s 24/7 entry point to public mental health services. This role ensures smooth triage, assessment and referral processes for consumers, carers and health professionals.

Key responsibilities

• Manage referrals, telephone enquiries, appointment coordination and consumer information systems.
• Serve as a primary point of contact for consumers, carers, health professionals and external agencies, handling enquiries professionally and confidentially.
• Maintain accurate records, perform data entry and generate reports.
• Support effective communication and coordination across the multidisciplinary Access Mental Health team.

Required profile

• Ability to work collaboratively with people with lived experience and their families, both independently and within a multidisciplinary team.
• Strong interpersonal, communication and organisational skills with a high level of discretion.
• Experience in office administration within a public‑sector environment, including basic financial administration knowledge.

Required skills

• Proficient use of Microsoft Office applications.
• Competent keyboard and office automation system skills.

What we offer

• Opportunity to contribute to Tasmania’s statewide mental health services.
• Work within a supportive, multidisciplinary team environment.