Administration Assistant

About the role

Crawford, a global leader in claims management and outsourcing solutions, is hiring an Administration Assistant based in Newcastle. The role sits in a supportive, high-performing team and offers structured training and exposure to a variety of business functions, with no insurance experience required.

Key responsibilities

• Answer calls and respond to email enquiries
• Support clients and stakeholders throughout the claims process
• Assist with reports, documentation and general administrative tasks
• Manage shared inboxes and calendars
• Coordinate information and support day-to-day team operations
• Provide exceptional customer service to internal and external stakeholders

Required profile

• Previous administration and/or customer service experience
• Strong written and verbal communication skills
• Excellent organisational skills and attention to detail
• A proactive attitude and willingness to learn

Desirable

• Experience using Microsoft Office, particularly Excel
• Exposure to insurance, claims or professional services environments

What we offer

• Hybrid working (3 days in the office, 2 days from home)
• Comprehensive training and ongoing support
• Opportunities for growth into claims adjuster roles, leadership and specialist pathways, and cross-departmental opportunities