Account Manager (SaaS)

About the role

As an Account Manager you will own revenue, retention and growth across a portfolio of aXcelerate clients, including registered training organisations, government and enterprise customers. You will be responsible for meeting individual sales targets, identifying white‑space opportunities and leading commercial conversations on upsell, cross‑sell and renewals.

Key responsibilities

• Own commercial outcomes for your portfolio – renewals, upsell and cross‑sell – against monthly and quarterly revenue targets.
• Build and maintain a qualified pipeline, forecast accurately in HubSpot and keep documented account plans with stakeholder maps, risks and growth opportunities.
• Lead renewal and commercial negotiations on scope, pricing and terms, managing contract execution, variations and extensions with procurement teams.
• Identify early risks such as utilisation drops or stakeholder changes and act proactively to protect retention.
• Provide clients with insights on sector trends, new features and best practices, and collaborate with Customer Success, Support, Product and Marketing for a coordinated experience.
• Represent aXcelerate at industry events and conferences.

Required profile

• Proven record of meeting or exceeding revenue targets with well‑executed account plans.
• Three to five years’ experience in account management, customer success or SaaS sales (EdTech or VET a plus).
• Experience working with government or enterprise stakeholders and navigating procurement, variations and renewals.
• Self‑directed, curious and collaborative with a creative problem‑solving approach.

Required skills

• HubSpot or similar CRM with strong data‑quality discipline.
• Pipeline management, forecasting, negotiation and pricing conversation skills.

What we offer

• Central office location with free on‑site parking, close to public transport, cafés and shops.
• Vibrant, supportive culture with regular team activities, social events and flexible hybrid working options.
• Professional development through LMS access, external/internal training and an annual personal development budget.
• Employee Assistance Program for you and your family, cashback offers and discounts via Employment Hero app.
• Clear career pathways and membership in Women in Technology with networking and development resources.