3PL Program Manager (ANZ)

About the role

Thermo Fisher Scientific is looking for a 3PL Program Manager to oversee and enhance the logistics capabilities of its 3PL partner across Australia and New Zealand. The role drives efficiency and effectiveness and ensures seamless coordination between Thermo Fisher and its 3PL partners. It is based in an office or warehouse and follows a standard Monday to Friday schedule.

Key responsibilities

• Partner with Procurement to select, negotiate, onboard and manage 3PL providers, including RFP and tender processes, and evaluate capabilities across ambient, cold chain and dangerous goods logistics
• Negotiate contracts, pricing and SLAs, and maintain governance for performance, cost, quality and regulatory compliance
• Own 3PL relationships and lead supplier operational reviews and quarterly business reviews
• Oversee daily logistics operations (receiving, storage, picking, packing, dispatch, delivery) and keep SO, PO and inventory aligned
• Handle ambient, cold chain (2-8C, frozen) and DG products, and support product launches, recalls, urgent medical shipments and demand surges
• Lead, coach and develop the 3PL team, manage performance and resources, and build a collaborative culture
• Define and track KPIs such as on-time delivery, order cycle time, inventory accuracy, temperature excursions, DG incidents and cost performance, and drive CAPAs
• Improve operations using Lean methods, optimise networks across Australia and New Zealand, and control logistics budgets and spend
• Report logistics performance to senior management and liaise with Quality, Regulatory, Sales, Customer Service, Finance, IT and global supply chain
• Ensure compliance with regulations, support 3PL audits and inspections, and document deviations and incidents

Required profile

• Bachelor's degree in supply chain, logistics, life sciences, engineering or a related discipline
• 5-10+ years of experience in logistics or supply chain roles
• Proven experience managing 3PLs in regulated environments (medical devices, pharmaceuticals, biotech)
• Demonstrated experience managing and developing teams in logistics or supply chain
• Direct experience with cold chain and/or dangerous goods logistics in ANZ preferred

Required skills

• Analytical thinking and data-driven decision-making
• Leadership, stakeholder management and negotiation
• Proficiency in logistics management software, TMS and ERP systems
• Knowledge of logistics processes, regulations and best practices

What we offer

• Health and wellbeing benefits, wellness programs and an Employee Assistance Program
• Flexible working arrangements
• Generous leave, including paid birthday leave and company-paid parental leave
• Paid volunteer time for non-profits
• Online courses, workshops and mentorship through university and LinkedIn Learning