SMB Account Manager

About the role

Nexon is seeking an SMB Account Manager to join its Sales team. The role manages relationships with existing customers, protects and grows revenue, identifies new sales opportunities and supports service renewals. It suits someone wanting to build a career in account management and sales, developing commercial capability and customer relationship skills.

Key responsibilities

• Maintain strong relationships with an assigned portfolio of existing customers and keep regular contact to understand their needs and satisfaction.
• Protect and grow revenue, and identify and progress upsell, cross-sell and renewal opportunities.
• Achieve and exceed monthly sales targets and KPIs, and manage a pipeline of sales opportunities.
• Manage contract and service renewals on time, identify at-risk accounts and develop retention strategies.
• Escalate customer, commercial or retention risks where additional support is needed, and help resolve customer issues.
• Maintain accurate customer, sales activity, opportunity and pipeline data in the CRM, prepare sales forecasts and follow Nexon's sales processes and approvals.
• Work with colleagues to support customer outcomes and team performance, and stay up to date with Nexon's products and value proposition.

Required profile

• At least two years' experience in account management, client services, customer service or sales within the IT industry.
• Demonstrated success in solution-based selling and achieving sales targets.
• Experience managing contract renewals and growing existing customer accounts.
• Technical knowledge or experience in the IT industry is highly regarded.

Required skills

• Working knowledge of CRM systems.
• Proficiency in Microsoft Office and CRM software.
• Strong communication, commercial and financial acumen, and organisational and time-management skills.
• Ability to work independently and as part of a team, and to handle multiple customers and priorities in a fast-paced environment.