Senior Receptionist

About the role

Lifecare is looking for an organised, professional Senior Receptionist to support day‑to‑day clinic operations on a part‑time basis (22‑28 hrs/week). You will be the first point of contact for the reception team, ensuring a welcoming environment for clients and staff.

Key responsibilities

• Support daily clinic operations, including reception coverage, appointment coordination and client communication.
• Provide guidance, task allocation and support to the reception team.
• Coordinate rosters and assist with forward planning for reception and clinical coverage.
• Build strong relationships between allied health clinicians and administrative staff.
• Contribute to onboarding, training and development of reception team members.
• Monitor client experience, identify issues and support timely resolution of enquiries or complaints.
• Identify inefficiencies and help implement process improvements.

Required profile

• 3+ years’ experience in healthcare administration or a similar client‑focused environment (preferred).
• Strong communication skills and proven ability to work as a key team player.
• Excellent customer service orientation and commitment to exceptional patient experience.
• Proactive, can‑do attitude with ability to work efficiently in a fast‑paced, multidisciplinary clinic.

Required skills

• Microsoft Office proficiency.
• Experience with Practice Management Systems.
• Strong computer skills and ability to follow processes and maintain compliance.

What we offer

• Competitive salary with local parking convenience.
• Opportunity to join a growing sports and health clinic.
• Supportive, collaborative team environment.
• Employee benefits including discounted health insurance and wellbeing perks.
• Career development opportunities across the APM Group Health network.