Medical Receptionist / Specialist Practice Administrator

About the role

A growing private practice offering fertility, reproductive health and gynaecology services across Australia is looking for a Medical Receptionist / Specialist Practice Administrator in Sydney. The role suits someone with healthcare customer service or administrative support experience who will work closely with a busy, in-demand gynaecologist and fertility specialist, taking ownership of the doctor's scheduling, bookings, patient management and the day-to-day admin of a busy single practice.

Key responsibilities

• Manage the specialist's daily scheduling, bookings and patient flow so the clinic runs smoothly
• Act as first point of contact for patients, handling enquiries, bookings and complex or sensitive requests with empathy
• Handle day-to-day practice administration, correspondence and documentation
• Support billing, Medicare processing, private health fund administration and item number claiming
• Liaise with external providers, hospitals, laboratories and other key stakeholders
• Apply an understanding of fertility treatment pathways to support patients at each stage
• Identify opportunities to improve processes and efficiency and work with the specialist on changes

Required profile

• Experience in healthcare customer service, administration or medical reception (specialist practice experience highly regarded but not essential)
• Genuine empathy and a patient-centred mindset, comfortable supporting people through emotional and complex healthcare journeys
• Ability to work autonomously and independently in a busy single-practice setting
• Patience and a fast learning ability regarding fertility pathways, treatments and processes
• Organised, with strong time management and problem-solving skills
• Excellent communication and interpersonal skills
• Preferred: previous experience in a medical or specialist practice, and familiarity with fertility, IVF, women's health or obstetrics and gynaecology

Required skills

• Preferred: working knowledge of billing and claiming, including Medicare item numbers
• Preferred: familiarity with medical practice management software

What we offer

• A competitive salary package commensurate with experience
• Learning and development through Education Days, internal development, conference opportunities and companywide initiatives
• The chance to shape and influence how the practice runs