Junior Customer Support Specialist

About the role

The Junior Customer Support Specialist will deliver a smooth and professional client experience, assisting customers via phone, email and live chat while guiding them on our trading platforms and website.

Key responsibilities

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat.
• Educate clients on how to use the company's website and trading platforms.
• Communicate with clients regarding the company's products and services.
• Assist other departments as needed.

Required profile

• Computer literacy with excellent working knowledge of Microsoft Office applications.
• Team player with excellent communication skills.
• Fluency in English; additional languages are a plus.
• Willingness to work on public holidays.

Required skills

• Microsoft Office (Word, Excel, PowerPoint).

What we offer

• Young, multicultural team with approachable leadership.
• High autonomy and support for ideas.
• Continuous personal development and training budget.
• Competitive remuneration with regular reviews and performance incentives.
• Free access to sports and wellness facilities nationwide.
• A day off on your birthday.