IT Support / End User Computing (EUC) Specialist

About the role

We are looking for an IT Support / EUC professional to join our team on a contract basis in Brisbane, Queensland. The role focuses on delivering high‑quality desktop and end‑user computing support, ensuring smooth operations and strong user satisfaction.

Key responsibilities

• Provide comprehensive desktop and end‑user computing support, troubleshooting hardware and software issues.
• Manage break‑fix tasks for IT equipment, restoring services promptly.
• Perform IMAC (Installation, Moves, Additions, Changes) and desk‑side support.
• Log incidents and service requests using ServiceNow and other ITSM tools.
• Handle user account provisioning and de‑provisioning in Active Directory.
• Support remote users with connectivity, VPN access, and mobile device management.

Required profile

• Solid understanding of desktop support principles.
• Hands‑on experience with Windows operating systems and Microsoft Office.
• Proficiency in hardware and software troubleshooting.
• Experience using ServiceNow or similar ITSM platforms.
• Familiarity with Active Directory account management.
• Ability to support remote users, including VPN and mobile device issues.

Required skills

• Windows OS
• Microsoft Office
• Hardware troubleshooting
• Software troubleshooting
• ServiceNow (or other ITSM tools)
• Active Directory
• VPN connectivity
• Mobile device management