Front Office Receptionist – Hospitality

About the role

Join G’day Group as the welcoming face of one of Australia’s largest park networks. As a Front Office Receptionist you will deliver a high‑standard guest experience, handling check‑ins, reservations and day‑to‑day office tasks.

Key responsibilities

• Provide friendly, professional customer service to guests and residents.
• Process guest check‑ins and check‑outs accurately.
• Use the park’s reservation system to make bookings, manage accounts and track accommodation readiness.
• Coordinate with Housekeeping to ensure rooms are prepared.
• Supply guests with information about the property and local attractions.
• Handle cash transactions and maintain accurate financial records.
• Perform routine office administration and maintain strong relationships with park teams.

Required profile

• Previous front‑office experience in the hospitality sector.
• Passion for delivering exceptional guest experiences.
• Excellent communication and interpersonal abilities.
• Strong organisational skills with attention to detail.
• Flexibility to work weekends, public holidays and evenings.
• Valid driver’s licence.

Required skills

• Proficiency with RMS or a comparable reservation booking system.

What we offer

• Discounted accommodation at over 300 G’day Group holiday parks nationwide.
• Discounts with G’day Rewards partners.
• Service recognition awards and employee assistance program.
• Opportunities for internal promotion and career development.