Customer Support Officer (Communities)

About the role

You’ll be the first point of contact for our customers – the voice that reassures, guides and gets things moving. From booking appointments to resolving queries and navigating tricky moments, you’ll help ensure every interaction ends on a positive note. You’ll work across multiple sites, using telephony and CRM systems with confidence and care.

Key responsibilities

• Understand customer needs and schedule appointments with care.
• Process information accurately and maintain consistency.
• Learn new systems and processes quickly.
• Meet performance objectives and targets.
• Stay composed under pressure, especially on busy days.
• Adapt to changes and evolving procedures.
• Uphold company values and professional standards.

Required profile

• Experience de‑escalating customer situations.
• Confidence using CRM systems.
• Background in fast‑paced environments such as call centres, retail or hospitality.
• Familiarity with KPI targets and meeting them.
• Strong people skills with empathy and professionalism.
• Effective problem‑solving ability.
• Team‑oriented mindset across multiple sites.
• Attention to detail and organizational skills.

Required skills

What we offer

• Genuine work‑life balance (no weekends).
• Option to purchase additional leave.
• Discounted health insurance.
• Car leasing packages.
• Paid parental leave.
• Service recognition programs.
• Opportunities to explore different APM Group Human Services brands and grow your career.