Customer Service Representative – Healthcare Support

About the role

Stryker is seeking a Customer Care Representative who is passionate about healthcare and eager to support customers with our medical technology solutions across Australia. You will act as a trusted partner, helping resolve complex enquiries and ensuring healthcare professionals receive timely assistance.

Key responsibilities

• Manage customer enquiries and provide professional, timely support.
• Handle complex requests, escalations, and issue resolution.
• Identify opportunities to improve processes and customer outcomes.
• Build strong relationships with customers and internal stakeholders.
• Take ownership of enquiries and see issues through to resolution.

Required profile

• Minimum 2 years experience in a customer‑facing role such as customer service, healthcare administration, retail or hospitality.
• Demonstrated ability to build relationships and deliver outstanding customer experiences.
• Strong problem‑solving skills and ability to manage competing priorities.
• Full working rights in Australia and genuine interest in healthcare and medical technology.

Required skills

• Experience with CRM, ERP or customer service platforms (e.g., Salesforce, SAP, ServiceNow).
• Proficiency in handling escalations and complex enquiries.